The Importance of In‑Person Support in Injection Molding

April 23rd, 2024

Nothing Beats Face-to-Face

In an era dominated by digital marketing and remote transactions, the impact of face-to-face business is often ignored. Here at Slide, we have found that the value in-person sales professionals bring is immense, particularly in niche industries like injection molding. The intricacies of manufacturing processes, a need for precise specifications and potential risks involved in production decisions emphasize why direct human interaction is essential for success. Here are some of the reasons we prioritize such relationships within our industry: 

Understanding the Technical Distinction

Injection molding is a complex progression where no two approaches are identical. The technical arrangements can be extensive, encompassing different types of materials, pressure and heat parameters and certain details of mold design only well-trained insiders can fully grasp. In-person salespeople are crucial as they can offer specific explanations, demonstrate products and provide instant answers to queries that are often too complicated for online descriptions or video conferences.
 

Building Trust and Relationships

Trust is at the foundation in any business affiliation but even more so in injection molding where contracts are large, and the expense of errors can spell disaster for a company. Onsite interactions foster a sense of partnership, confidence – and oftentimes even friendships. During these calls, Slide reps have gained a better understanding of operations, anticipate client wants sooner and fit offerings more effectively. This personal touch aids in building long-term relationships that are beneficial for both Slide and its customers.

Customization and Consultation

Injection molding almost always requires solutions customized to exact industrial applications. In real-time appointments Slide’s experts consult directly with engineering teams and mold technicians, review practices on the ground and provide insights that might not be apparent through remote communications. This personalized touch ensures that the products and services recommended are not only compatible but also optimized to dedicated manufacturing requirements per each circumstance.

Immediate Problem Solving

Challenges in production command swift resolutions to prevent expensive downtime. Salespeople in the field can quickly become problem solvers, facilitating faster decision-making by arranging urgent meetings, demonstrations or contacts with industry pros. Their immediate presence can make the difference between a minor setback and a significant disruption.

Feedback Loop

Site reps often gather feedback directly from the production floors, providing vital insights back to our other relevant team members. This constant loop is fundamental for continual improvement of products and services, allowing us to stay competitive and responsive to current market needs.

The Human Element

Despite ongoing advancements, the human element remains irreplaceable. In-person collaborations can adapt to the social cues and dynamics of a conversation, which are often lost in virtual contacts. We believe there is nothing quite like human contexts when doing business and that is something the internet can’t mimic.

While there’s no doubt digital tools and e-commerce are beneficial assets, they cannot fully replace the nuanced and special aspects of meeting up with an associate, especially in a dynamic field like injection molding. The presence of our staff who are skilled and knowledgeable about Slide, its products, client requests and this industry is instrumental, and allows us to stand out among competitors. They play a key role not only in driving sales but with fostering strong, lasting business liaisons that are built on trust, mutual understanding and personal constant exchanges.

The experts at Slide are always here to make your injection molding methods as efficient and effective as possible. Take advantage of our 100+ years of factory field experience and Best Practices recommendations for a future on-site visit as outlined in the Top Tier Service program.